How does it work?
Cardholders will receive a text message that includes the transaction that caused a fraud case to be created. You will need to respond to the text message with a Yes if the transaction was authorized by you or a NO if the transaction was not authorized by you (the transaction is fraud). If you respond with a NO you will receive a text message letting you know that a fraud specialist will call you.
Contact us by phone
Main Phone Number
Monday–Friday: 7:30 a.m. to 6:00 p.m.
Saturday: 7:30 a.m. to 4:00 p.m.
Contact us by email
Please note that when you’re sending us an email, do not include personal information such as your account number or social security number.