Member Assistance

How can we help you today?

Report Fraud or Lost/Stolen Card

If you suspect fraud on your account, immediately contact Unitus by calling 1-800-452-0900 or 503-227-5571 and follow the prompts for reporting a lost or stolen card. After business hours you can call 503-423-8315 or 1-800-422-3132 and choose option #2.

You can also turn your Unitus debit and credit cards on/off  instantly using the Unitus Card Guard app.

Unitus will never ask for sensitive information such as your password, PIN or 3-digit security code. If you receive a call, text, or email from someone claiming to represent Unitus requesting this information, please do not respond.

Contact Us

Call Center

Hours

Monday – Friday: 7:30 a.m. to 6:00 p.m.
Saturday: 7:30 a.m. to 4:00 p.m.

Main Phone Numbers

503-227-5571 or 1-800-452-0900
TDD: 503-423-8898

 

Unitus Mortgage Questions

Speak to a Home Loan Expert

Hours
Monday through Friday (PST): 9:00 a.m. to 6:00 p.m.
Saturday (PST): 10:00 a.m. to 3:00 p.m.

Phone
503-423-8713

Unitus Mortgage Servicing
(For Existing First Mortgage Only)

Hours
Monday through Friday (PST): 5:30 a.m. to 9:00 p.m.
Saturday (PST): 5:30 a.m. to 2:00 p.m

Phone
1-877-877-8367

Mail or Fax

Mail
Unitus Community Credit Union
PO Box 1937
Portland, Oregon 97207

Fax
503-423-8345

If you are a third party looking to obtain a loan payoff or verify loan information please send a signed authorization to the following fax number: 503-423-8330

Send us a message

If you need to send us sensitive information, please log in to online banking and click ‘Messages’ from the dropdown.

Use this form to contact us by email. Please note that when you’re sending us an email, do not include personal information such as your account number or social security number.

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Video Appointments

Click the “Let’s talk!” bubble to connect to a Specialist now, or schedule an appointment for a time that is convenient for you.

Branch Appointments

Select a branch to get started!

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