Support Topics
Text Message Alerts
Popular Questions
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Card fraud text alerts is an optional service that allows Falcon to notify Unitus cardholders of suspected fraud via a two way text message using an automated dialer. As cardholders increasingly utilize mobile devices as their primary method of contact, Falcon text message alerts provide a way to contact cardholders when suspected fraudulent activity is occurring on their Visa cards. Text messages can be sent after the cardholder opts in to receive text messages.
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If you confirm fraud, an outbound voice call will be immediately initiated to the cell phone number that was texted. A Falcon agent will review the transaction(s) in question to confirm the text response and block your card. Please call Unitus CCU at 1-800-452-0900, opt. 1 or visit a Unitus branch to file a fraud report and order a new card.
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To begin receiving Card Fraud Text alerts, you must first opt in to the service. You can opt in by contacting Unitus CCU at 1-800-452-0900, opt. 1 or visiting a Unitus branch. We will need your current cell phone number. Text alerts are only sent between the hours of 8:00 a.m. and 9:00 p.m. in the card issuer’s (Unitus) time zone.
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Cardholders will receive a text message that includes the transaction that caused a fraud case to be created. You will need to respond to the text message with a Yes if the transaction was authorized by you or a NO if the transaction was not authorized by you (the transaction is fraud). If you respond with a NO you will receive a text message letting you know that a fraud specialist will call you.
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Once opted in to text messages you will not receive a phone call from Falcon, unless you do not respond to the text message you receive in reference to suspected fraud.
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If a response is not received within 5 minutes, a second text will be sent, followed by voice calls to all phone numbers on the Falcon case in an attempt to reach you.
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All Unitus Visa Debit and Credit Cards are eligible. ATM cards are not eligible to enroll in text messages.
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There will be no charge from Unitus for this service. You will need to check with your cell phone provider about charges from them.
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There are 3 ways you can opt out.
- You can opt out any time by texting STOP to 32874 or by replying STOP to a fraud text message.
- Notify Unitus by calling 1-800-452-0900, opt. 1 or by visiting a Unitus branch and speaking with a Member Advocate.
- Inform the Falcon agent you are speaking with that you want to opt out of the service.
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Alerts may not be delivered to you if your phone is not in the range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within coverage, factors beyond your cell phone carrier’s control may interfere with message delivery for which the carrier is not responsible. Your cell phone carrier does not guarantee that alerts will be delivered.
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