Support Topics
Security and Passwords
Popular Questions
-
To reset your password, visit the Forgot Password page. You can find a link to this page beneath the login button in the Digital Banking login box. Enter your account number and follow the steps to receive a temporary password via email. This temporary password is good for 24 hours. You will be prompted to change your password after you have logged in with your temporary password.
-
For enhanced security, existing Digital Banking users are now encouraged to sign in with a user ID rather than their member account number.
User ID Setup Process
New Digital Banking users will set up their user IDs during the temporary password process, right before entering their permanent password. While using your account number instead of a User ID is currently possible, we strongly recommend you use a different User ID to keep your account number safe and secure.
Current Digital Banking users will be able to set up the account’s user ID by logging into Digital Banking and clicking the ‘Settings’ button located at the top-center of the menu bar on the Digital Banking home screen. The new displayed screen will have a ‘Set User ID’ link.
User ID Requirements:
- Minimum of 8 characters
- Maximum of 15 characters
- Cannot contain the member’s name, date of birth, social security number, or address
- Cannot contain special characters
Notes about your User ID:
- While Unitus doesn’t require you to have at least one number or at least one letter, it is highly recommended for security purposes.
- User IDs are not case-sensitive
- There is only one user ID per account
- While using your account number instead of a User ID is currently possible, we strongly recommend you use a different User ID to keep your account number safe and secure.
-
Our members have shared their feedback about the importance of their online banking safety, in response we’ve provided these additional layers of online banking security to Digital Banking:
- Similar to the existing Second Factor challenge questions members sometimes see when logging into Digital Banking, there may now be additional occasions when you will be presented with a challenge question, such as when you are changing your email address, setting up an initial ACH transfer or adding a new payee in your bill pay system.
- You can view and change your online banking security questions anytime by clicking the ‘Settings’ button located at the top-center of the menu bar on the Digital Banking home screen. Under the column ‘Settings’ select ‘Security Questions and Answers’.
- If you would prefer not to use the security question format to authenticate yourself when challenged, we have now added two new challenge options for you to choose from. You can either have a code sent to your email address on file or texted to your mobile phone. To register for texting, in the Digital Banking menu bar, hover over ‘Services’ and then select ‘uText’.
-
We are suggesting that our members review their Digital Banking passwords to assure they are strong and are different from passwords used on other sites. It is a good idea to change passwords on a regular basis.
A helpful rule of thumb to use in creating strong passwords is to have at least 8 characters and use all 4 character groups:
- Lower case letters
- Upper case letters
- Numbers
- Special characters
You can change your password anytime by clicking the ‘Settings’ button located at the top-center of the menu bar on the Digital Banking home screen.