Support Topics
Desktop and Mobile
Popular Questions
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You can transfer money from your phone or a desktop device with just a few simple steps. Now is a great time to use this tool to pay your loans or lines of credit as well, as applicable.
Desktop:
- Log in to Digital Banking
- Click on Transfers icon in navigation menu
- You have two different options, Quick Transfers or Advanced Transfers
Quick Transfer Option
Quick Transfers are completed in real-time, same day. You cannot use Quick Transfer to schedule a future dated transfer. Note: it can take up to 10 minutes for Digital Banking to update the new balance in your account.
- To complete a Quick Transfers simply select the account you want to transfer funds from
- Next, select or manually enter the amount you want to transfer
- Select the account you want to transfer the funds into
- Click ‘Submit Transfer’
Advanced Transfer Option
Advanced Transfers can be future dated as well as set up as to be recurring. There is also an option to transfer to another Unitus member or an external account.
- To complete an Advanced Transfer, select the account you want to transfer funds from in the drop-down menu
- Select the account you want to transfer the funs to in drop down menu
- Enter the amount you want to transfer
- Select the date you want to transfer the funds
- Update Frequency from one-time if you want to schedule as recurring
- Click ‘Submit Transfer’
Mobile App:
- Log into Unitus mobile app
- Navigate to the Transfer widget
- Select account you want to transfer funds from
- Choose account you want to transfer funds to
- Enter the amount you want to transfer
- Select ‘Continue’
- Edit send date if you want the transfer to be future dated
- Edit the Frequency field if you want it to be recurring
- Select ‘Complete Transfer’
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If you’d like to order checks, please contact us by phone, visit us in-person at a branch near you, or send us a secure message on your desktop or mobile device.
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We are excited to share that our members will be able to Skip a Payment in Digital Banking for $30. Follow the steps below to see if you’re eligible to skip a payment:
- Log in to Digital Banking or the Unitus mobile app
- Select SkipPay from the navigation menu
- Only eligible loans will display
- Click ‘Skip’ on the loan you would like to skip the payment on
- Select the account to pay the fee from. Note: Only shares with funds to cover the fee will display
- Read through disclosure and click ‘I Agree’
- Click submit
- Email will be sent notifying you that a payment has been skipped
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After clicking on the Mobile Deposit icon you will receive the Mobile Deposit Disclosure and can either ‘Accept’ or ‘Decline’ the agreement.
If you choose to decline the agreement, you will not be able to utilize the Mobile Deposit feature.
If you accept the agreement, the next screen that displays will allow you to enter the amount of the check you’d like to deposit as well as the account you want to deposit the funds into. Please follow the steps below to submit your Mobile Deposit deposit:
iPhones users with App version 3011.1 and above
- Enter the amount of the check you’re depositing.
- The account the funds will be deposited into is directly below the check amount. Tap on the ‘Depositing to Unitus ***’ field if you’d like to change the account.
- Tap on the account you want to deposit the funds into.
- Tap ‘Scan Check >’ at bottom of screen.
- The ‘Prepare the front of the check’ screen will appear with instructions to ensure a successful Mobile Deposit submission.
- Tap ‘Continue’ in bottom right hand side of screen to take a photo of the front of your check.
- When the front of your check is in focus/alignment tap the screen to capture image.
- If the image is clear and the entire check has been captured, tap ‘Done’ in the bottom right corner.
- Next, the ‘Prepare the back of the check’ screen will appear with steps required to ensure your check is ready for submission. Note: Make sure you sign your name and print words ‘for mobile deposit only’ first.
- Tap ‘Continue’ in bottom right hand side of screen to take a photo of the back of your check.
- When the back of your check is in focus/alignment tap the screen to capture image.
- If the image is clear and the entire check has been captured, tap ‘Done’ in bottom right corner.
- Confirmation message will appear indicating your submission was successful. Note: This does not necessarily mean that the funds have been released please wait for email confirmation outlining the results of your deposit. Please see FAQ below for additional details regarding the potential outcome of your deposit.
Android users or iPhone users with App version 3011.0 or prior
- Select the account you want to deposit funds into from the Deposit Account drop down menu.
- Enter the amount of the check you’re depositing.
- Tap ‘Check Front’ to take a photo of the front of the check your depositing.
- The ‘Prepare the front of the check’ screen will appear with instructions to ensure a successful Mobile Deposit submission.
- Tap ‘Continue’ in bottom right hand side of screen to take a photo of the front of your check.
- When the front of your check is in focus and alignment with the view finder a message will appear stating “hold steady” and the photo will be automatically taken.
- You’ll be taken back to original Mobile Deposit screen where the image of the front of the check will display.
- Next, tap on the ‘Check Back’ box to take a photo of the back of the check.
- The ‘Prepare the back of the check’ screen will appear with steps required to ensure your check is ready for submission. Note: Make sure you sign your name and print words ‘for mobile deposit only’ first.
- When the back of your check is in focus and alignment with the view finder a message will appear stating “hold steady” and the photo will be automatically taken.
- You’ll be taken back to original Mobile Deposit screen where both the front and back check images will display.
- Tap on ‘Deposit Check’ button once you’ve confirmed all details are accurate.
- Confirmation message will appear indicating your submission was successful. Note: This does not necessarily mean that the funds have been released please wait for email confirmation outlining the results of your deposit.
Mobile Deposit is only available on mobile devices.
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This depends on whether your logged into a desktop computer or the type of device and the Unitus App version you are using. Please follow the instructions below to find out how you can access your mobile deposit history in uOnline:
Desktop Users:
- Log in to Digital Banking
- Click on account you deposited the check(s) into via Mobile Deposit
- Click in search field and type “Mobile Deposit”
- List of all mobile deposits will display. Note: additional details such as status and check images are not available via desktop.
iPhone Users with App version 3011.1 and above:
- Log into Unitus mobile app
- Select the account you deposited the check(s) into via Mobile Deposit
- Pull down transaction list with your finger
- Tap the icon of three lines to the right of the ‘Search’ field
- Select ‘Checks Deposited Remotely’
- List of all mobile deposits will display
- Select specific deposit to view additional details such as status and for check images
Android Users or iPhone users with App version 3011.0 or prior:
- Log into Unitus mobile app
- Navigate to Mobile Deposit feature
- Select ‘History’ tab
- All Mobile Deposit submissions will display
- Select specific deposit to view additional details such as status and for check images
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We do not currently offer the ability for members to get their payoff balance in Digital Banking. We are working on this, however, in the meantime please reach out to the Contact Center to obtain an accurate payoff by phone at 503-227-5571 or toll free 1-800-452-0900. You can also reach the contact Center through the Secure Message tool in Digital Banking.
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What better time to pay your bills in Digital Banking and save yourself the trouble of leaving home than now? See steps below to help you get started today:
Adding Payees:
- Log in to Digital Banking or the Unitus mobile app
- Select Bill Pay from navigation menu
- Click ‘I agree’ check box after reading over bill pay disclosure
- Click ‘Continue’
- Click ‘Add Payee’
- Select ‘business’ or ‘person’ and click ‘Next’
- Enter all required fields and click ‘Next’
- Enter Remaining Fields and then click ‘Add Payee’
- You may now schedule bill payments.
Scheduling Bill Payments:
- Click on Payee
- Select ‘Pay From’ account
- Enter amount you want to pay
- Change frequency if you want to make it a recurring payment
- Select delivery date
- Delivery method will display either Standard Check or Standard Electronic
- Click Submit Payment
- Confirm Payment’ screen displays with payment details
- Click ‘Confirm Payment’ to process
- Confirmation screen displays
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With your Unitus account and Digital Banking, you can:
- Check your Unitus account balances hourly, daily or weekly-your account information is available 24 hours a day, 7 days a week
- Quick History. See recent activity on your account upon login
- Intuitive Settings. Manage your accounts and settings with ease
- Multi-Account Access. A better way to link and transfer between accounts for family members
- Receive dividend or interest information on your account
- Import account history to Quicken
- Access each of your loan accounts
- Access enhanced account details showing:
- Dividend/Interest rate
- Dividends/Interest earned YTD
- Overdraft source
- Sign up for eStatements and view or print statements up to eighteen months old
Online Bill Pay
- Sign up for free online Bill Pay and pay all your bills online. Online Bill Pay is free to all members.
- Schedule recurring payments
- Copy a Previous Payment to quickly repeat a payment to the same payee
- Payee History. Access individual vendors’ histories to know exactly when you’ve made payments
- Categorize Payees. Sort and view payees by status, name, or category
Manage Checks
- Not sure about a check you’ve written? Retrieve images of the checks through digital banking
- Place a stop payment on a check quickly and easily
- Too busy to stop by one of our branches? Request a check withdrawal.
- Order more checks
Online Transfers
- Schedule recurring and future transfers from one account to another
- Easily transfer money to and from other financial institutions.
Get account alerts
- Receive email notification to up to five valid email addresses or devices capable of receiving email. Select from:
- Account balance
- Account Summary
- Any Deposit
- Check Card Transaction
- Check Cleared
- Credit Card
- Electronic Deposit
- General
- Large Withdrawal
- Loan Balance
- Loan Payment Due
- NSF
- Stop Payment Expiring
eMailBox
- Communicate securely with Unitus about confidential account information without the risk of sending private information via email.
Notify Me
- Provides an email notification to the email address on file for each successful login
Open New Accounts Online
- Open certain types of Shares online
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Now is a great time to ensure that your contact information is up to date in Digital Banking. We want to ensure you stay up to date with any important notifications we send out to our members. See below for the steps to confirm your information is accurate:
- Log in to Digital Banking or the Unitus mobile app
- Select ‘Settings’ from the navigation menu
- Select the ‘Contact’ tab
- You can edit your address, phone number(s) and/or email address by clicking the pencil icon next to the field you want to update
- Update/add the contact information and then click ‘Save’
- Verification will be required for the first change made. You can either select text code or email code
- Complete the verification and click ‘confirm’
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There are two possible reasons why your balance may not reflect the amount deposited via mobile deposit after submitting your deposit.
- If your mobile deposit was accepted and processed, it can take up to 10 minutes for Digital Banking to update the new balance in your account.
- Still not seeing your check in your transaction history? That likely means we are reviewing the check. Not to worry – sometimes the image is a little blurry, or some of the text didn’t come through clearly. Our team members monitor deposits throughout the day to help you resolve your check and clear the funds as quickly as possible. You’ll get a notification from us soon letting you know whether it has been approved upon review. If it was still not approved, you’ll get a notification telling you exactly why and what to do next.
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Digital banking makes it easy to open a new account or apply for a loan online. Follow the steps below to understand your options:
- Log in to digital banking or the Unitus mobile app
- Select ‘Add Products’ from the navigation menu
- Add a Checking Account, Savings Share or Certificate of Deposit in uOnline by clicking ‘Apply Now’ and follow the steps outlined
- Apply for an Account or Loan by clicking ‘Apply Now’. Note: You will be routed to our website to apply for the product of your choosing
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iPhone Users with App version 3011.1 and above:
- Log into Unitus mobile app
- Mobile Deposit can be found at the bottom of your screen in the navigation bar
- After accepting the Mobile Deposit disclosure you will be brought to the main Mobile Deposit screen
Android Users or iPhone users with App version 3011.0 or prior:
- Log into Unitus mobile app
- Click on the hamburger menu in the top left corner
- Select Mobile Deposit from menu list
- After accepting the Mobile Deposit disclosure you will be brought to the main Mobile Deposit screen
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You can now set up overdraft protection in Digital Banking as well as modify your existing settings. In order to make changes to overdraft protection on your account(s), please follow the steps below:
Desktop:
- Log in to Digital Banking
- Select Overdraft from the navigation menu
- Click the gear icon next to the checking account you’d like to add or modify
- Select ‘Add as backup’ on share(s) you want to add as overdraft protection
- Click ‘Reprioritize Backup Accounts” and drag and drop the shares in the order top pull for overdraft
- Clicking the trash can next to a share removes it from the list
- Once the overdraft shares are set up how you’d like, read the disclosure and click ‘I Agree”
- Click ‘Save Changes’
- Email will be sent notifying you that overdraft protection has been updated
Mobile:
- Log in to the Unitus mobile app
- Select Overdraft Protection from the navigation menu
- Tap the gear icon next to the checking account you’d like to add or modify
- Select ‘Add Backup Account’ or ‘Add additional backup accounts’ if you are adding a secondary account as backup.
- Select the share you want to add as backup
- Click the x in the right-hand corner
- Share(s) selected should show as back up accounts
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Save yourself a trip out by sending us a secure message in digital banking. We are here to help and want to make it as easy as possible for you to contact us. Follow the steps below to send us a secure message:
- Log in to digital banking or the Unitus mobile app
- Select ‘Message Center’ from the navigation menu
- Click ‘Compose’ to begin writing your message
- Select a subject that best aligns with the nature of your message
- Select an account, if applicable, if it’s an account specific issue you’re addressing
- Type your message in the free-form box describing what you’re looking to address with our Contact Center team or how we can help
- Click Send
- You will receive a notification when we respond and will be able to access our message in the Message Center Inbox
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All Members are automatically enrolled in Mobile Deposit alerts which are sent to the email address we have on file for you in Digital Banking. If you prefer to receive these alerts by text or via push, you can update the delivery method. Alerts can be modified while logged in via desktop or through the mobile App. Follow the steps below to update your delivery method for Mobile Deposit alerts in Digital Banking:
- Log in to Digital Banking or Unitus mobile app
- Click on the Settings icon
- Click on Notifications tab
- Click on the Settings icon next the ‘Remote Deposit Completed’ alert in the Mobile Deposit section.
- You will need to select ‘Change’ next to the Delivery Methods field first if you’re using your mobile device. If you’re using a desktop device, skip to step 6.
- Select mobile and/or push delivery option. You can elect to have alerts sent to you by more than one method if you prefer.
- Click ‘Save Changes’ once finished.
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