Support Topics
Bill Pay
Popular Questions
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To ensure your payment is sent correctly, please provide Unitus with the most up-to-date information according to your most recent bill statement. When entering the payee’s information, keep in mind that each entry box is important.
- Payee Name: Refers to the payee’s business name. For example, AT&T, PGE, Waste Management, etc.
- Payee Nickname: Refers to what you choose to label this payee. This is especially helpful if there is more than one account held with a particular payee. You might label this payment “John’s Cell Phone” and another AT&T payment as “Marcia’s Cell Phone”, as the payments are going to the same payee, but the account numbers are different.
- Name on Account: Allows the merchant to post your payment correctly. If you’re sending a payment to AT&T for John’s cell phone payment, the Name on Account would be John’s full name for easy reference, such as “John Doe”.
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First, log into Digital Banking. Once you’ve logged in, hover over ‘Transfers & Bill Pay’ and select ‘Bill Pay’ from the drop-down.
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Once you have set up payees, click on the ‘Make Payments’ link from the Bill Pay sub-menu. To make a one-time payment, click on the ‘Payments’ tab. To make a recurring payment, select the ‘Recurring Payment’ tab. Bills can be paid from your Unitus checking account. You can schedule funds to be withdrawn the same day or up to a year in advance.
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You can cancel any payment prior to the funds being withdrawn from your account by clicking on ‘Pending’ in the ‘Bill Pay’ sub-menu. On the ‘Pending Payments’ screen, click the blue gear next to the payment you wish to stop and choose ‘Cancel Payment’. Once the funds have been withdrawn from your account, payments that are processed electronically cannot be stopped. Payments that are processed by check may be stopped as long as the check has not cleared, although Unitus cannot guarantee that a stop payment will be successful.
To check the status of a check payment, click on the ‘History’ link in the ‘Bill Pay’ sub-menu, and then select the ‘Payment History’ tab. The ‘Date Cleared’ column will display the date the payment cleared. To place a stop payment on a Bill Pay check that has withdrawn from your account but not cleared, please call us at 503-227-5571, or toll-free 800-452-0900, option 1, to speak with a Member Service Representative to have the stop payment processed immediately. There is a $26.00 stop payment request fee.
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Bill Pay allows you to pay bills or make other payments from your Unitus checking account using the internet. Payments can be scheduled 24 hours a day, 7 days a week, from anywhere you have internet access.
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You can make Bill Pay payments using a Unitus checking account. You will also need internet access and a browser that meets our minimum requirements, however we recommend you upgrade to the newest version available. Acceptable browsers include: Internet Explorer 6 or higher, Firefox 3.0, or Safari 4.0 or higher.
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Unitus recommends that you schedule your payments a minimum of five (5) business days before the due date for check payments and two (2) days for electronic payments. Depending on the payee, payments may be sent electronically or via U.S. Mail, but even electronic payments need at least two (2) business days to be processed. Payments requiring a coupon or payment stub may take longer to process by the payee.
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You must add at least one payee before you can schedule payments. To add a payee, hover over ‘Transfer & Bill Pay’ on the Digital Banking menu bar, hover over ‘Bill Pay’ and then select ‘Manage Payees’. When setting up your new payee, use information from your most recent bill to avoid processing delays. Delays are often caused by an old or incorrect account number or an incorrect mailing address. Once you’ve added the payees you need, click on the ‘Make Payment’ under the ‘Bill Pay’ sub-menu to schedule payments.
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Yes, once a check payment has cleared, an image of the check will be available within your Bill Pay history. You can view and print a copy of the cleared check by selecting the ‘History’ link in the Bill Pay sub-menu, locating the transaction, and clicking on the check number.
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Your account is debited at approximately 8:30 p.m. on the scheduled withdrawal date, Sunday through Friday. Payments are processed and sent to the payee the following morning, meaning that payments are sent Monday through Saturday. Payments are not sent on Sundays or the day before a federal holiday.
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No. Currently, all online banking functions, including Bill Pay, can only be accessed via Unitus’ web site.
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To view pending payments, click on the ‘Pending’ link in the Bill Pay sub-menu. To view payment history (payments that have been paid), click the ‘History’ link in the Bill Pay sub-menu. The ‘Payment History’ tab contains payment history for bills that you have paid (from within the last 30 days by default, but you can select a longer or shorter period). Click on the ‘Detailed Search’ tab for more detailed payment history. You can search by payee name, amount, or date range.
Alternatively, when scheduling one-time or recurring payments, click on the ‘View Payment History’ link to view payment history for that payee.
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It’s easy. Log into Digital Banking and hover over ‘Transfers & Bill Pay’. Then select ‘Bill Pay’ from the drop-down. The first time you click on the link, an enrollment screen will be displayed. Read the disclosure displayed, check the box to agree to the terms and conditions, and you can begin adding payees and sending payments immediately.
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After your account has been debited, the method of payment is determined based on pre-set logic (payee name, account number, and address). The payment files are then processed via our third-party processing company the next morning. Your payment will be processed via paper check or electronically.
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In the ‘Bill Pay’ sub-menu, click on ‘Manage Payees’. Then click on the blue gear next to the payee’s name that you want to edit and select ‘Edit Payee’. The next page will allow you to make the necessary edits. Make sure your edits reflect the most current payee billing statement. Keep in mind that adding information that is not within the payee’s billing statement could change electronic payments to the paper check method.
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Yes, you can add a memo on Bill Pay check payments only. Click on the ‘Make Payment’ link in the Bill Pay sub-menu. When scheduling a payment, a plus sign (+) will appear to the left of the payee name. By clicking on the plus sign, a memo field will be displayed. The text you enter within the field will be printed on the check payment. Please do not put information in this field that you do not wish for the payee to receive (e.g., Social Security Numbers or other personal, sensitive information).
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Bill Pay is provided at no cost to members.
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Click on ‘Manage Payees’ in the ‘Bill Pay’ sub-menu. The ‘Account Name’ column will display ‘C’ for check payments and ‘E’ for electronic payments.
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Unitus requires Bill Pay payments to be withdrawn from a checking account.
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